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Frequently Asked Questions (FAQs)

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Can Internet cookies be turned off?
Technical FAQs Jul 27, 2015
Do Popup blockers need to be turned OFF?
Technical FAQs Jul 27, 2015
How to delete browser history (Google Chrome)
Technical FAQs Aug 16, 2016
How to delete browser history (Internet Explorer)
Technical FAQs Jul 22, 2016
How to delete browser history (iPhone / iPad)
Technical FAQs Aug 16, 2016
How to delete browser history (Mozilla Firefox)
Technical FAQs Aug 16, 2016
What browser version do I need to use?
Technical FAQs Jul 27, 2015
How do I Advance My Career Pathway Level
Early Childhood Professionals Nov 07, 2023
How do I Drop a Course?
Early Childhood Professionals Mar 28, 2022
How to Complete Your Training Survey and View Your Training Certificate
Early Childhood Professionals Jul 22, 2016
How to Register for a Self-Paced Course
Early Childhood Professionals Feb 09, 2022
How to Register for the Pre-service Training – Basic Health and Safety in Childcare
Early Childhood Professionals Feb 09, 2022
How to Register for Training Using the Training Calendar
Early Childhood Professionals Jul 22, 2016
How to Renew My Career Pathway Certificate
Early Childhood Professionals Nov 07, 2023
How to Update Your Employment Information
Early Childhood Professionals Mar 14, 2022
How to Upload Documentation to Your WV STARS Registry Account
Early Childhood Professionals Feb 09, 2022
How to View Your Unofficial Career Pathway Certificate
Early Childhood Professionals Feb 09, 2022
I had a Registry Id Number in the past, but I cannot remember it
Early Childhood Professionals Feb 11, 2022
New Dashboard How-To Guide Handout
Early Childhood Professionals Apr 05, 2022
New Dashboard Overview Video
Early Childhood Professionals Apr 05, 2022
New Learning History & Transcript Reporting How-To Video
Early Childhood Professionals May 12, 2022
New Learning History How-To Guide Handout (Replaces Transcript Report)
Early Childhood Professionals May 12, 2022
What Do I Do If I Am Not Able to Meet a Renewal Requirement by my Renewal Date?
Early Childhood Professionals Feb 11, 2022
What is Non STARS Training and How do I Submit it for Training Hours??
Early Childhood Professionals Feb 09, 2022
What is Pathway to Earnings?
Early Childhood Professionals Feb 11, 2022
What is the Pathway Advancement Scholarship?
Early Childhood Professionals Feb 11, 2022
Where do I Find My Registry Id Number?
Early Childhood Professionals Feb 10, 2022
Where do I Find My Renewal Date?
Early Childhood Professionals Feb 10, 2022
Why do I not Show Credit on My Learning History for a Course that I Attended?
Early Childhood Professionals Jul 22, 2016
Creating a Credential Report
Child Care Administrators Mar 06, 2023
Creating a Transcript Report
Child Care Administrators Mar 06, 2023
Cancelling vs. Deleting a Scheduled Event
Professional Development Providers Jul 18, 2023
Copying a Course
Professional Development Providers Jun 02, 2023
How Do I Submit Attendance Records Once Requested from WV STARS?
Professional Development Providers Mar 20, 2024
How to Make Corrections to a Course That Has Been Rejected
Professional Development Providers Jul 18, 2023
Versioning a Course
Professional Development Providers Jun 02, 2023
Versioning Vs. Copying a Course
Professional Development Providers Jul 18, 2023
What are My Responsibilities as a WV STARS Professional Development Provider?
Professional Development Providers Jul 18, 2023
What Do I Need To Include in the Agenda of a Scheduled Event?
Professional Development Providers Jul 19, 2023
What Does a Training Evaluation Look Like?
Professional Development Providers Jul 19, 2023
What Does This Permission Do?
Professional Development Providers Jul 22, 2016
What is a Proof of Learning?
Professional Development Providers Jan 08, 2024
Where Can I Find Previous PD Provider Memos?
Professional Development Providers Sep 19, 2023
Where Can I Locate the West Virginia Core Knowledge and Competencies for Early Childhood Professionals Document?
Professional Development Providers Jul 22, 2016
Where Can I Locate the West Virginia Specialized Knowledge/ Competencies For Early Childhood Training and Technical Assistance Professionals Document?
Professional Development Providers Jun 02, 2023
All Steps for Creating a New Course
Course Creation May 23, 2023
Step 1-Creating the Course Outline
Course Creation Jun 02, 2023
Step 2- Add the Permissions (Optional)
Course Creation Jun 02, 2023
Step 3- Associate Competencies
Course Creation Jun 02, 2023
Step 4- Add Scheduled Event Module
Course Creation Jun 02, 2023
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